Tag Archives: United

Bob Sirott: Give United CEO Oscar Munoz an apology button

chicagobusiness.com

Over his storied broadcast career, own Bob Sirott has had an occasional reason to apologize. So much so he believes he could have helped United Airlines CEO Oscar Munoz through the mighty airlines PR crisis.

Bob posted a piece in Crain’s Chicago that talks about during his years as a TV morning host he had to issue his share of apologies. Some of which, if applied to United, might have saved the airline from their recent PR nightmares.

Read the story here in Crain’s Chicago.

Source: Give United CEO Oscar Munoz an apology button: Bob Sirott – Opinion – Crain’s Chicago Business

WATCH!! United Passenger Dr. David Dao Lawyers Up, Daughter Speaks & Kendall Jenner Tweets

Thomas Demetrio, lawyer for bumped and injured United Airlines passenger Dr. David Dao held a press conference today, appearing to be laying out his case for a lawsuit against United. Dao’s daughter, Crystal Dao Pepper talked about how horrific her father’s ordeal was for the family.
Bob’s rant about the TV coverage of the Cubs ring ceremony at Wrigley Field continues. He’s calling out the director who showed too much of the crowd and not enough of the on field emotion.
Kendall Jenner tweets for the first time since the Pepsi commercial. Now she’s being criticized for not addressing the Pepsi debacle.

Uproar over United video imperils Chicago airport police

CHICAGO (AP) — The video of a man being dragged off a United Express flight shined an unwanted spotlight on the police force that guards Chicago’s two main airports and could threaten the agency’s future.

Alderman Chris Taliaferro says the cellphone footage has put the airport police at risk. He and other members of the city council were scheduled to grill United and the Chicago Aviation Department on Thursday about why a Kentucky physician was yanked out of his seat after he refused to get off the full jetliner at O’Hare Airport.

At the top of their list of questions is whether the airport officers had the authority to board the plane. The officers aren’t part of the city’s regular police force, get less training and can’t carry firearms inside the airport grounds.

Copyright 2017 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

The Friendly Confines and the Not So Friendly Skies!

The horrifying video of a United passenger being dragged off the plane, and then coming back on with a bloody face and disoriented is all people are talking about today.
It’s a new and different era for the Chicago Cubs! Tonight they finally hoisted their World Series Championship banner. The Ricketts family threw ceremonial first pitches and Cubs Hall of Famers Fergie Jenkins, Billy Williams and Ryne Sandberg also participated.
Bob has a twisted idea for a contest based on what happened today with United Airlines.

Video appears to show passenger being removed from United flight

(CHICAGO) A Facebook video appears to show a passenger being forcibly removed from a United Airlines flight Sunday evening at O’Hare International Airport.

The 31-second clip posted on the Facebook page of Audra D. Bridges about 7:30 p.m. Sunday appears to show a man being dragged by his arms from a plane.

“Please share this video. We are on this flight. United airlines overbooked the flight. They randomly selected people to kick off so their standby crew could have a seat,” according to the caption of the Facebook video.

“This man is a doctor and has to be at the hospital in the morning. He did not want to get off. We are all shaky and so disgusted,” according to the caption.

“Flight 3411 from Chicago to Louisville was overbooked,” United spokesman Charlie Hobart said in an email statement.

“After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate,” Hobart said.

“We apologize for the overbook situation. Further details on the removed customer should be directed to authorities.”

The city’s Dept. of Aviation police handled the situation, according to Chicago Police. A spokesperson for the aviation department did not immediately respond to a call requesting comment Monday morning.

© Copyright 2017 Sun-Times Media, LLC. All rights reserved.

United Airlines in Twitter trouble over dress code rules

By Jill Disis and Jon Ostrower
A dress code requirement, obscure to the general flying public but part of a United Airlines employee perk, caused a stir on Twitter on Sunday.
The dust-up over United’s rules came after Shannon Watts, the founder of the anti-gun violence group Moms Demand Action, tweeted about seeing a United gate agent refuse to allow “girls in leggings” board a flight from Denver to Minneapolis “because spandex is not allowed.”
“I guess @united not letting women wear athletic wear?” Watts tweeted to her more than 32,000 followers.
United’s initial response — that it “shall have the right to refuse passengers who are not properly clothed” — exacerbated the confusion and anger online.
Many asked whether the airline was saying that it could deny service to paying customers just because they wore yoga pants.
“Leggings are business attire for 10-year-olds. Their business is being children,” tweeted actress Patricia Arquette.
Hours later, the airline clarified its response. It tweeted that the passengers who were flying “were not in compliance with our dress code policy for company benefit travel.”
On Sunday evening, a United spokesman clarified what had transpired at the gate.
Two groups were traveling separately on the Minneapolis to Denver flight on Sunday morning. The first group of three traveling on a travel pass through United’s company travel perk program included two teenage girls wearing leggings who attempted to board the flight, according to Jonathan Guerin, a spokesman for United.
The two teenagers, whose ages were not identified by the airline, were notified by a female gate agent that their leggings violated the travel pass dress code. There was “no uproar, no tears” and the teenagers left the gate area without incident, according to Guerin.
A second group in line behind the teenagers, including a younger girl also wearing leggings, is believed by United to have seen the exchange between the gate agent and the teenagers who were denied boarding, according to Guerin. A woman in the party took a dress out of the party’s carry-on luggage to cover the younger girl.
Guerin said there was no exchange between the family with the younger girl and the gate attendant nor was there any mention of the dress code to the family, which was believed to be flying on a regular ticket. They departed on the flight to Denver.
Guerin also said there was no discussion of what had transpired between Watts and the gate agent.
The longstanding policy requires those who enjoy the perks of airline employment, which include free travel passes for family and guests, to present themselves in a way that represents the airline well.
According to the policy, which was provided to CNNMoney by a United employee, “pass riders” aren’t allowed to wear clothing that doesn’t look “neat and professional.”
That includes form-fitting lycra or spandex tops, pants and dresses, offensive or derogatory words or graphics on clothing, “excessively dirty” clothing that has holes or tears, or anything that is “inappropriately revealing.”
“Pass riders should use good judgment and common sense” about items not explicitly on their list, according to the policy.
And it says dress attire for those using the perks “should always meet or exceed the casual standards” of the flying public.
United tweeted back at critics of its rule, including Arquette, to clarify that “leggings are not inappropriate attire except in the case of someone traveling as a pass rider.”
But others weren’t convinced the policy had merit.
“We here at @united are just trying to police the attire of the daughters of our employees!” read a sarcastic tweet from actor and comedian Seth Rogen. “That’s all! Cool, right?”
The-CNN-Wire ™ & © 2017 Cable News Network, Inc., a Time Warner Company. All rights reserved.

Chicago based United Airlines has gotten clearance to begin flights to Cuba.

By Nick Gale, WLS-AM 890 News
(CHICAGO) The countdown to Cuba has begun after the U.S. Department of Transportation awarded the company final approval to launch service to Havana from two of its hubs this fall.
Beginning Nov. 29, United will start daily nonstop flights to the Cuban capital from New York’s Newark Airport and Saturday nonstop service from Houston with both services subject to government approval.
Customers can begin booking flights to Havana via united.com today.
Since the DOT announced its preliminary Havana route awards in July, United has been working closely with the Cuban government to prepare for the start of its operation.
United will operate both services with Boeing 737 aircraft.
© WLS-AM 890 News

United CEO in Hospital

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By Jennifer Keiper, WLS News

(CHICAGO) United CEO Oscar Munoz is in a Chicago hospital after reportedly suffering a heart attack.  No word on his condition.

United says Munoz’s family tells them that the 56-year old CEO was admitted yesterday and the company is respecting their privacy.

Just last month, Oscar Munoz was appointed to the CEO position telling reporters that – even with management changes at United over the last couple of years, “We’re really not that unstable.  Clearly, there has been organizational changes and operational and systems issues and all that but we made significant progress over the past few years – and certainly this year and we also have a very, very actively involved board made up of members – several whom have a lot of industry experience,” said Munoz.

Munoz replaced Jeff Smisek in September.  Smisek has been one of the targets of a probe into improprieties with the authority that runs airports in the New York area.

@ 2015 WLS News