How one suburban woman’s sewing machine became a carry-on crisis

When Joyce Rowland packed her bags to visit family in California, she didn’t expect her prized sewing machine to be in any danger. But after flight crew forced Joyce to check her carry-on at the gate, the machine wound up being irreparably damaged and American Airlines was providing little service.

Joyce joins Steve and Jane to share her story as a warning to summer travelers and as a tip on how to get your money back when airlines make mistakes.