Tag Archives: United Airlines

United offering up to $10,000 to give up seats after dragging incident

(CHICAGO) Chicago-based United Airlines is announcing a major policy change to deal with the public relations fallout after a passenger was violently dragged off a United Flight at O’Hare Airport in Chicago earlier this month.

United now says it will offer as much as $10,000 to customers who give up their seats on overbooked flights.

The airline is also pledging to do everything it can to reduce overbooking whenever possible.

On April 9th, City of Chicago Aviation Police officers dragged 69-year old Dr. David Dao off a full United Express Flight 3411 when he refused to give up his seat to accommodate a United Flight crew that needed to fly to Louisville Kentucky.

United took out full-page ads in the Chicago Tribune and New York Times on Thursday in which it said what happened to Dao was “shameful.” United CEO Oscar Munoz issued a statement that said “Every customer deserves to be treated with the highest levels of service and the deepest sense of dignity and respect. Two weeks ago, we failed to meet that standard and we profoundly apologize. However, actions speak louder than words. Today, we are taking concrete, meaningful action to make things right and ensure nothing like this ever happens again.”

Dao’s Attorney Thomas Demetrio also issued a statement in which he said “Both Dr. Dao and I applaud United for promptly addressing the many issues that have plagued passenger satisfaction in the arena of airline customer service. All of its policy changes announced today are passenger friendly and are simple, commonsense decisions on United’s part to help minimize the stress involved in the flying experience. Dr. Dao is proud, despite his ordeal, to have played a role in spearheading these announced changes. And going forward, he hopes United takes the lead in inspiring the entire airline industry to supply passengers the dignity, respect, and fairness we all deserve.”

Demetrio has said he is planning on suing United and the City of Chicago for what happened to Dr. Dao.

United Passenger Dr. David Dao and Mr. T

There’s new information about United Airlines’ “re-accommodated” ticket holder. United CEO Oscar Munoz tries again to apologize and this time he may have finally gotten it right. Amm’s Limousine provides us with great service- take their limos instead of flying United- that’s Bob’s suggestion.
Mr. T was voted off Dancing with the Stars so our contest prize is a Mr. T talking keychain.
Bob gets a new haircut. Deborah Norville is on our Chicago WLS radio show tomorrow. We will also interview the woman who helped launch the careers of many SNL stars, the IO Theater’s Charna Halpern.

United computer glitch cancels 6 flights, delays 200 more

CHICAGO (AP) — United Airlines says six flights were cancelled and 200 more were delayed because of a computer problem that forced a ground stop for all domestic flights that lasted about 2 ½ hours Sunday.

Company spokeswoman Maddie King calls the glitch an “IT issue.”

The airline is waiving flight change fees through Wednesday for any travelers affected by the problem. United says there will be no extra charge for anyone flying in the same class and between the same cities.

Chicago-based United Airlines and United Express operate more than 4,500 flights a day to 339 airports across five continents.

 
Copyright 2017 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Six treated for nausea aboard United flight leaving O’Hare

(Chicago)  Six people were treated after the cabin lost pressure aboard a United flight Tuesday morning at O’Hare International Airport.

United Flight 1218 from Chicago to Denver returned to O’Hare aftre about an hour in the air to address a “cabin-pressurization issue” and requested paramedics to meet the flight, according to a statement from airline spokeswoman Karen May.

Firefighters responded to a report of sick people at O’Hare about 10 a.m., according to Fire Media Affairs.

Six people on the plane were treated for ear pain and nausea, according to fire media. They did not require hospitalization.

According to the airline, seven crew members and 174 passengers were aboard the Boeing 737-900.

The aircraft is being inspected and customers are being accommodated Tuesday afternoon, according to the statement.

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